1 reviews | Active since Jul 2020
Unhappy with Samsung South Africa
Dear Samsung,
I have been a major supporter of yours for many years now. Unfortunately, your service over the last 6 months is quickly changing that fact.
I upgraded my cellphone contract in November last year. A new Samsung TV was part of the package.
After numerous phone calls at my expense with plenty of we'll call you backs (which never happened), visits to my service provider, visits to Samsung stores, correspondence with the Samsung rep at Somerset Mall, numerous e-mails - all at my expense - I am nowhere closer to finding out what has happened to the TV.
It has been 5 months. I am extremely disappointed, unsatisfied and unhappy with how I am being treated as your client. It's like you don't care! If the shoes were on the other feet, I would be arrested, prosecuted and jailed by now!
Please advise what you expect me to do next in order to get what I paid for!
Regards Karolyn
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM