UNHAPPY WITH SAMSUNG SA'S LACK OF AWARENESS

After many years of experiencing various problems with my Samsung double door fridge/freezer and spending a LOT of money on repairs I decided to give in and buy a new one. Only to discover that the price of fridge/freezer is astronomical, so decided to approach SAMSUNG on the offchance that they would be able to sort out the problem that I have with my fridge . WELL, to date I have sent them email after email asking for someone who has the authority to make decisions(not a call centre agent) as I felt that this was something that needed expert opinions. They automatically respond saying someone will call me with 24/48hrs - NOTHING. Then when i got frustrated I got an email apologizing and could I tell them what the problem was (after having explained this already in at least 4 previous emails. I warned them in my last email that I was going to complain on HelloPeter and again they came back saying someone would contact me, if I could tell them what the problem was. REALLY!!!!! Service is really shocking..........