1 reviews | Active since Jun 2017
Unhappy with Samsung S8
<p>I upgraded to Samsung S8 last month, my phone was delivered to me on the 19th of May. Two weeks back my phone started freezing and on the 25th of June when i was switching on my.phone the padlock appeared forever and i took it back to the Telkom since my contract is with them. </p> <p> </p> <p>I was told they'll take my phone back to Samsung for repairs, im without a phone since Sunday. I feel its very unfair that the phone will be repaired, i mean ive only used this phone for 1month and 1 week. Clearly I was given a phone with a factory fault, the right thing that Samsung must do is to give me a brand new phone. </p> <p> </p> <p>This is very disappointing because in 2009 if im not mistaken I had the same problem with Samsung U900. Ive been using an iPhone and ive never had any issues, wanted to give Samsung a try and this is what im getting.</p>
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This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
