MV
Minette V
1 reviews | Active since Mar 2022
10 Mar 2022, 08:33
Unhappy with Samsung
I upgraded on the 7th of March. The promotion was a free tablet with the S21 FE. But you have to redeem the tablet from the Samsung app. According to the add, the promotion ended on the 7th of March, the day I upgraded. Vodacom assistants even helped me to redeem the tablet on the app. It would then be delivered after 7-10 working days. The next day I received an email from Samsung stating I do not qualify for the free tablet as the promotion ended 6 March. I emailed them a photo of the add, but have not heard back from them since. It is false adverti*****t. I would not have taken that phone if it was not for the promotion.
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Replies (2)
Samsung South Africa's replyOfficial
10 Mar 2022, 09:16Good morning Minette,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply10 Mar 2022, 09:16
Official
Good morning Minette,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
MV
Minette V's updateReviewer Update
10 Mar 2022, 17:06Very very unhappy and not leaving it there... the escalations department came back and still said I do not qualify as I had to view the promotion on the website. In other words all other advert methods are false adverti*****t. The add I had stated till the 7th of March. Vodacom even told me on the 7th it is the last day of the promotion and they helped me to download the Samsung app and to redeem the tablet. I went to them today and now they claim the instore personal only work there, they don't really have a clue regarding promotions. This is totally BULL!!!! I will not accept this
MV
Minette V's update10 Mar 2022, 17:06
Reviewer Update
Very very unhappy and not leaving it there... the escalations department came back and still said I do not qualify as I had to view the promotion on the website. In other words all other advert methods are false adverti*****t. The add I had stated till the 7th of March. Vodacom even told me on the 7th it is the last day of the promotion and they helped me to download the Samsung app and to redeem the tablet. I went to them today and now they claim the instore personal only work there, they don't really have a clue regarding promotions. This is totally BULL!!!! I will not accept this