Unhappy with samsung

This is my third complaint abt this appliance. After my defy washing machine broke after over 15yrs i bought a samsung magic filter washingmachine November 2021 at game greenacres. By far the worst appliance ive ever owned. Clothes comes out full of fluff and it doesnt wash clothes as clean as it should be. The first time i did a eco tub clean and it worked for about a month. Then the fluff came back. IThey send a technician to access but it seems he doesnt have a solution. Says he doesnt find anything wrong with the machine. I am so unhappy with this machine and dont know what to do anymore. What i think is that the drum is too deep and does turn the clothing enough. If it was wider it would turn the clothes more resulting in cleaner clothes. Also there is only one magic filter maybe if there was 2 there would not be a fluff problem. Or go back to the normal filter bags that my previous defy auto**** had. Please samsung im not happy and will not recommend this machine to anyone. Its a nightmare. What are you going to do about this problem.