JM
Janine M
1 reviews | Active since Mar 2025
20 Apr 2025, 10:12
Unhappy Unhappy disappointed
Can absolutely say that I am not a happy client. When my previous cellphone got ****** they changed my number for me within 2 weeks, we're I also battled to get it done but atleast it was. I lost my latest cellphone and they are now telling me that they can't change my cellphone number. How does that work.. very very very disappointed in samsung and the service they gave me.
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Samsung South Africa's replyOfficial
20 Apr 2025, 10:13Good day Janine
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply20 Apr 2025, 10:13
Official
Good day Janine
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM