RN
Refilwe N
1 reviews | Active since Feb 2017
10 Dec 2019, 13:19
Unhappy/ terrible service received
Kindly assist with the issue that I currently have regarding the device that was purchased in April 2019.
Galaxy Grand Prime +. On 12/09/2019 we noticed that the phone kept freezing and brought it back to the store.
The phone was in a good condition with no cracks, yesterday 06/11/2019 upon receiving the phone the screen is cracked.
I have contact Krammerville office and was advised that the phone was brought to them by Zolile for a cracked screen .
Please can I have feedback as to who is responsible to fix the damaged screen. I have contact Samsung twice already and was told to wait 48 to 72 hours and I am still waiting .
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
10 Dec 2019, 13:21Good day Refilwe
We are sorry to hear about your experience.
We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^LZ
Samsung South Africa's reply10 Dec 2019, 13:21
Official
Good day Refilwe
We are sorry to hear about your experience.
We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^LZ
Samsung South Africa's replyOfficial
10 Dec 2019, 13:22Hi Refilwe
Please send us a private message with your contact details or alternatively email us on ***.
Kind regards,
The SamsungSA Team:^LZ
Samsung South Africa's reply10 Dec 2019, 13:22
Official
Hi Refilwe
Please send us a private message with your contact details or alternatively email us on ***.
Kind regards,
The SamsungSA Team:^LZ
RN
Refilwe N's updateReviewer Update
23 Dec 2019, 11:40Its been a week and I have not received a call from the relevant people
RN
Refilwe N's update23 Dec 2019, 11:40
Reviewer Update
Its been a week and I have not received a call from the relevant people
RN
Refilwe N's updateReviewer Update
30 Dec 2019, 11:06I am still awaiting for feeback from SAMSUNG with regards to the query logged
RN
Refilwe N's update30 Dec 2019, 11:06
Reviewer Update
I am still awaiting for feeback from SAMSUNG with regards to the query logged