kM
kamogelo M
1 reviews | Active since Jan 2015
22 Sept 2024, 17:22
Unhappy samsung galaxy s20 ultra user
I purchased damage insurance together with my device, after two years I submitted my first claim for my cracked screen and battery to be replaced...my phone was kept for almost a month for repairs, after four months my phone started giving notifications that my battery's performance has deteriorated, how so? Cos it was supposed to last atleast a month
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Samsung South Africa's replyOfficial
23 Sept 2024, 08:14Good day Kamogelo
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply23 Sept 2024, 08:14
Official
Good day Kamogelo
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM