Unhappy Samsung customer

When I went to upgrade at vodacom, I saw the Samsung 22fe with free galaxy tab, so I upgraded and received my phone and no tablet, I call vodacom and they say log into Samsung members account and submit your claim on the app to receive the tablet in 5-7 days if successful. I got the email to say it's been successful, that was over a month ago and now all Samsung promotions Tele consultants advise we must wait for outcome for delivery. They all making up useless excuses and not giving the right information about the promotion and when will I receive the free item, this service is absolutely disappointing, for such a big brand to not advise their customers about the situation with no notification process of the redemption of the free item, misguided advertising. I read on the Samsung members app that there are many customers that are experiencing the very same service to this promotion and all are frustrated. You would think that after so many service calls they would provide feedback but instead just ignoring all of their customers. I don't think Apple would have given misleading information and be this unhelpful. Disgruntled customer.