UNHAPPY LOYAL SAMSUNG CUSTOMER

<p>On the 08th May 2016 I took my cell phone for the screen to be replaced(As it was still covered under the warranty) to the Samsung store in the V&A Waterfront Cape Town</p> <p> </p> <p>The phone was in perfect working condition besides the screen being cracked however when I collected the phone it did not charge and was unable to connect to my laptop.</p> <p> </p> <p>When I complained about the phone not being able to charge the response I received by Malcolm Daitz(COO of smartlab) was that the charging unit was not under warranty and no further claims will be entertained(GREAT CUSTOMER SERVICE SAMSUNG) and afterwards I was offered a discount to repair the phones charging unit…THIS IS UNFAIR AS THE PHONE USED TO CHARGE PERFECTLY BEFORE I TOOK THE PHONE IN FOR THE SCREEN TO BE REPLACED HOWEVER NOW IT DOES NOT CHARGE AT ALL NOR DOES THE PHONE CONNECT TO A PC.</p> <p> </p> <p>All I wanted was for my phone to be able to charge again because it used to charge before it was taken in to the Samsung store and the technicians worked on it.</p> <p> </p> <p>All my appliances ,from my microwave to my TV are all Samsung, anyway my whole family will be leaving Samsung and switch to another brand because Samsung does not know how to treat loyal customers.</p> <p> </p>