Unhappy (Long Standing) Samsung Customer

After months of trying to receive my Samsung Buds.... I still have not received anything. I have sent numerous emails, phoned and each time I am told "it will be escalated" and yet nothing comes of it. I did what I needed to within the time frame given to receive the bonus Samsung Buds and yet.... Telkom could not find my address and they could not get hold of me?? Now I ask you, what address is on my Telkom account and what number am I registered with with Telkom?

After my last "HelloPeter" post (around 25th Nov) I received a call and and email from both Samsung and Telkom. Both said they would escalate and here, more than a month later, I am still waiting for a response or my bonus.

I will definitely not opt for this again if this is the service we are getting. I guess we are just a 'number' to these people. I have been telling everyone how good Telkom is and how happy I am using Samsung phones, but customer service NO.

Very Sad and Very Unhappy Customer.