LM
Lucky M
1 reviews | Active since Nov 2020
11 Sept 2024, 19:16
Unhappy customer.
I bought a samsung TV 75 inches on the 25th of November 2023 at Game store, i was not informed about the warranty incase, the TV got damage or screen crack. Mind you it was still inside the box never been used. The day that we took it out from the box. Found out that the screen damaged. And we were told that it was our fault because of relocating.
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Samsung South Africa's replyOfficial
11 Sept 2024, 19:19Good day Lucky
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply11 Sept 2024, 19:19
Official
Good day Lucky
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM