UNHAPPY CUSTOMER

I purchased a refrigerator end of 2013 , according to the payslip and booklet we are under a two year repair guarantee. Our fridge broke a week ago, I contacted Samsung immediately and we are still waiting for them to send a technician, this has happened exactly a week ago. We cannot use the fridge at all. I am really upset about the lack of service we are receiving, I use to like my Samsung products, but if this is the type of after- sale service I receive then I certainly am not a fan anymore.