Unhappy client : Samsung

On the 3rd December 2019, I called Samsung "call center" to report a faulty washing machine. All I needed was a technician to come to my place. I got a reference number from the agent however no one called me or came to check the washing machine, up until I called a week or 2 later to make a follow-up. Then I was told the refence number was rejected or closed because they don't have technicians that come to my area. So now I'm descriminated!!!! The agent said she will follow up and escalate the query. I kept on calling and been sent from pillar to post. Eventually Amanda said I should send photos of the washing machine and proof of payment, they will give me "depreciation" voucher. I sent the documents via what's up on this number :***. Then nobody called me back to confirm that they have received the documents, I had to call them. Amanda said she will forward the documents to the relevant department. I called again later in a week or 2 then I was told I should call the "depreciation department" direct and ask to speak to Soffie. I called several times and left messages for her however I never got a response from her until one day I was so lucky I got hold of her but she said she never received anything from Amanda. #Headache...... I called Samsung again and Amanda said she needs a clearer copy of the proof of payment..... My argument was that where should I get it after 4 years of owning the machine and if I didn't call you now, when were you going to tell me? She said "I am telling you now"..... I'm still sitting with a faulty washing machine...... I'll get calls from Samsung to rate their service and I'll tell them my problem and the agent will just say I'll ask someone to call you or I'll escalate your matter.... I'm still waiting