Unhappy client

Service level received from Samsung accredited center Umklomelo Electronics is pathetic.

I bought mobile phone in May 2024, in December it started slow charging, eventually the screen went blank. I reported the matter to Samsung using their online channel. I was then recommended I take my phone to the above-mentioned center for repair under warranty.

I took my phone to the center in January 2025 it was fixed, and still same issue persisted. I reported that and took it back on the 15 February 2025, since then they went AWOL, no communication nothing. I tried their line and they are engaged ***. They do not reply to my whatsaap and emails. I went to their center during working hours and it was closed. I went for the second time and it was still closed.

I then reported the matter to Samsung using online chatbot, I was told I should check them on Saturday because they open half day. I went there on the 15 March and still it was closed. I reported back to Samsung to say I went it was closed. Tshego on online platform said it was a miscommunication they do not open weekends and come up with story to say they no longer affiliated with that center the very center that was initially recommended by them.

I am really really disappointed with Samsung.