Unhappy client

After numerous emails with no response. I purchased my Samsung Galaxy s20+ on 16/03/2020. At the time there was a promotion that expired the end of March to receive a free set of Samsung galaxy buds+. I made sure to register for it on the Samsung members app and qualified for promotion. We went into lockdown and all deliveries was put on hold. Level 3 lockdown started 1 June and couriers were allowed to do deliveries again. I have a friend that received his buds+ 06 June. I have sent emails following up but have not received any response. The buds+ was a big bonus for me and definitely had a big impact on my decision to get the s20+. Then they call me to tell me I didn't qualify when I have actual proof from Samsung that I have qualified for these Buds.

Is there anyone who can assist me this?

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