Unhappy client

My toploader is not spinning for the last three weeks. I contacted Samsung as it is still within warranty. After numerous calls, the service centre came 02/09/2015 and I was told that they need to replace a part. Today, seven days later, I called the call centre and was told that my case is still awaiting authorisation from Samsung. I also send a complain to Samsung last week and also got a reply back re the part needed. if Samsung really cared about their clients, the would have sorted this authorisation that same day as I was already unhappy re their service.I guess I was just another unhappy client to them and not a valued client as they have millions more clients all over SA and the rest of the world.