TK
Tshifhiwa K
1 reviews | Active since May 2021
05 Mar 2022, 10:28
Unhappy and Desperate customer
I bought a washing machine on takealot in November 2021 and now the machine is making worrying noises. I logged a call with Samsung and the promise was that repairs will be done the following week which they canceled my call and advised that they will load another one but no call was logged. I am a customers that is helpless. Today I contacted Samsung again and they said they escalated my call but I feel unsure of the promise. Can Samsung help me as a loyal customer before I loose confidence in your products.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
05 Mar 2022, 10:31Good morning Tshifhiwa,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP
Samsung South Africa's reply05 Mar 2022, 10:31
Official
Good morning Tshifhiwa,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP
TK
Tshifhiwa K's updateReviewer Update
05 Mar 2022, 10:38Good day,
Thank you. I will wait for the response
Thank you. I will wait for the response
TK
Tshifhiwa K's update05 Mar 2022, 10:38
Reviewer Update
Good day,
Thank you. I will wait for the response
Thank you. I will wait for the response
TK
Tshifhiwa K's updateReviewer Update
11 Mar 2022, 12:46Good day,
Thank you to Samsung for assisting. The the Tech assisted us and advised of the cause. Your brand is awesome and continue to assist others in the same manner.
Thank you to Samsung for assisting. The the Tech assisted us and advised of the cause. Your brand is awesome and continue to assist others in the same manner.
TK
Tshifhiwa K's update11 Mar 2022, 12:46
Reviewer Update
Good day,
Thank you to Samsung for assisting. The the Tech assisted us and advised of the cause. Your brand is awesome and continue to assist others in the same manner.
Thank you to Samsung for assisting. The the Tech assisted us and advised of the cause. Your brand is awesome and continue to assist others in the same manner.