Unfriendly unsatisfied services from vodacom and Samsung

What a bad customer experience to think you order a phone and get a free gift. Just to find out no one can assist with the free gift. Not very customer friendly. I had to phone back and forth and no result on how to claim the gift. When we finally googled it we did what it said and still there were no banner where we could click on to claim. So my complaint was just reverted back and said that i didn t claim it in due time i dont qualify anymore. So this is what you get...... Even though samsung live chat told me not to worry they will escalate it and even though the date is passed for the redemption i will still get it cause i have send the email before the promotion ended.