gS
glen S

1 reviews | Active since Jul 2025

03 Dec 2025, 10:11

unfairly treated by Samsung south Africa

I'm very hard to wight this about this brand (Samsung) i bought from them a couple months ago a TV, it was running well till some few days back it started giving me problem it started by showing lines on the screen than moved to switching its self-off were i had to re-set time and again and now it is totally shard down no pic no sound nothing i then reported it to the store i bought from they are willing to help me the problem is the manufacturing company not welling to come along Samsung won't allow the store i bought from the tv unit to give me an exchange can someone pls help as I'm a family man and my kids can't watch anything this festive season wish i could have something else maybe i would have not been going through such experience

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Replies (3)
Samsung South Africa
Samsung South Africa's reply03 Dec 2025, 10:17
Official
Good day Glen 
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
SamsungZA
:^KK
gS
glen S's update04 Dec 2025, 07:08
Reviewer Update
morning kk it has already passed 12hrs and haven't heard anything from you guys, so this is how you treat your customers in situation like this this makes me think that I made a mistake buying your product, really if I could, I would change and buy something else
gS
glen S's update04 Dec 2025, 07:12
Reviewer Update
for a big brand like you never expected such treatment from you really Samsung south Africa has failed me and the people deserve to know about this