Unfair - *****ed Warranty Practise

Recently I have had a failure on the spen on my Samsung Galaxy Note10+.

I had the device and spen tested at Samsung Pavilion and it was very evident that the spen had a bluetooth failure. we tested another spen with my phone and it worked.

As the unit was still under warranty, I was told to take the unit into the Samsung Repair centre in RiverHorse valley.

I went into the Samsung Repair centre yesterday and wa shocked to be told that I would have to pay R916 for a repalcement of the spen.

Apparently, It only carries a 6month warranty. How can this be Samsung when the spen is part of the phone and NOT an accessory?

I cannot accept this so I booked the unit in and advised that the matter will be taken up with Samsung directly.

Samsung, if anyone cares to respond .... please resolve this mess.

A very loyal but now a very disillusioned Samsung user ....

Regards Mr. Moonsamy