MP
Milan P

1 reviews | Active since Jan 2019

16 Mar 2023, 12:29

Unfair and ********* promotions

After over a month of escalations, numerous unanswered emails, and hours on the phone to the Samsung promotions call center listening to elevator music, I finally received the R2000 vouchers that I was owed.

Now when it comes time to use it, I find that the vouchers do not work when app**** to the majority of the items in the online store.

In February customers were able to use multiple vouchers and promotions and now I can not do so.

This is extremely unfair and ********* business practices and basically ******* advertising.

If not resolved I will have to take this matter further with the Advertising Authority.

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply16 Mar 2023, 12:30
Official
Good day Milan
 
 Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
 
 We have noted your concerns and we are currently investigating the matter further. 
 
 Your complaint has been assigned to our escalations department and we will be in contact with you.
 
 Kind Regards,
 Samsung ZA
 ^NM
MP
Milan P's update20 Mar 2023, 12:11
Reviewer Update
Nothing has been done. The private replies are generic and useless