Unfair and ********* practices for S23 Trade In

Extremelt unfair and ********* practices being performed by Samsung with regards to the S23 trade in campaign

I had submitted my documentation and device within the promotion period. The trade in was approved and scheduled for payment. Then on the day of payment, when I queried it, they came up with lame excuses to avoid payment. Now they have returned my trade in device with a cracked screen, missing box and charger and trade in rejected

It is becoming typical of Samsungs predatory and unfair behavior globally, brand image is really falli g