MZ
Mazwi Z

1 reviews | Active since Sept 2009

07 Sept 2015, 13:40

Unexpected Quotation on ADH.

I have a Samsung Galaxy Not 3 SM-9005. My phone screen cracked about a week ago and i took it to Samsung Smart Care Centre in Roodeport under the Samsung ADH service. My phone qualifies for two screen damage repairs and this current incident is the second time i send it in for a screen change. <br> <br> 7 days later i get and unexpected quotation that my phones main-board is water damaged and also needs to be changed. my phone was completely fine and working well when i sent it in for a screen change. so now why is there a sudden \liquid damage"quote for a device which has never been anywhere near water or an form of liquid and a device which was fully functional when it was booked in for a screen change. The only thing which was damaged on my device was the cracked screen (which is covered by ADH) hence that was the only reason i went to a Smart care centre in the first place. i feel the technicians at that smart care centre have been careless with customer's devices and now they are shifting blame and not taking responsibility for their own actions. <br> <br> For brand which i have had over a decade of loyalty i feel cheated and disappointed. Samsung please follow up and give me a solution"""

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply07 Sept 2015, 16:47
Official
Hello mazwi86,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA