********* Samsung

I bought my Samsung Galaxy S20 Ultra on the 22nd March 2020 from Telkom. At that time the consultant told me I qualify for a pair of Galaxy Buds + and we went on Samsung Members and another confirmation that I qualify pops up. We fill out the form and I get an email telling me my free gift will be delivered to me within 4 weeks. Up until this point there is no terms and conditions link on the email that I can read. 4 Months later, after calling them 6 times to query, nobody telling me I do not qualify in any of those phone calls, I recieve another email telling me I was outside the purchase date. A consultant called me and told me the same thing on 16th July and offers to send me the terms and conditions to read through. This is first of all poor customer service. Why send me the terms and conditions 4 MONTHS after my purchase? Why advertise it to get me to buy the device only to tell me sorry too late? They wont tell me the date these terms and conditions were posted on their website. "Samsung wont lie about it that is *********". So what have you been doing to me up until now? Definitely not telling me the truth. Definitely wont recommend anyone to purchase anything from Samsung that is "on promotion".