Under warranty Phone Catches Fire. Poor service.

Terrible service from Samsung electronics. Our Samsung S25 Plus that was not a year old yet caught fire and nearly burned our home. We had to scramble out the room due to smoke. We use a Samsung charger and have no electrical faults at home. The charger, charging cable and charge port show no signs of damage.

Tried to log a warranty claim and was told it needs to be dealt with by a voice of the customer department. This is the most pathetic customer service department you can think off. You can’t call them directly, only email and hope you get in contact. It’s been almost a week and I have no idea where the claim is or how long this is going to take.

We wish and hope they are not going to weasel their way out of this. When trying to escalate they say no managers are available. When you then ask for the agents name they refuse to give you their name. Pathetic.