UNDER WARRANTY MACHINE FAULTY - NO RESOLUTION TO PROBLEM

Good Day In April 2016 i purchased a 13KG metallic top loader washing machine from Game. June 2017 i reported that machine has a problem and Game said they will log a call at Samsung and Samsung will contact me for repairs which Samsung did. The repair company came to fetch the machine at my house and according to them repaired it. I got the machine back and i was not satisfied as the drum was also not satisfactory according to me. I called the repairs company and they brought me a loan machine and took my machine back. The loan machine was a mess as you could not wash in it is was so dirty and made stains on clothing, the company brought my machine back and when i saw it they where scratches everywhere, i sent a email to the repair company that i was appualed due to this situation. They referred this matter to Samsung and a guy from Samsung phoned me on 30 June 2017, i had to send all correspondence to him, which i did. Since then it has been emails up and done and no reply now. Second time after machine went back was 20 June 2017. Since then emails have been sent between me and the Samsung guy on 10, 24 July 2017, 3 and 14 Aug 2017 last reply was that the Manager in Charge of the Repair Centre will be looking into this and no further reply from Samsung. Reference Nr between myself and Samsung is ********** 410 The last email was Samsung that said the repairs centre said a cupboard in my kitchen caused the damage, which is totally ******* as the machine was fine the irst time it came back no scratches and the second time full of scratches!!!!!!!!! My situation is as follows, no one coming back to me about this and this machine has a 2 year warranty and machine is still not fixed properly, is this how Samsung works????? This machine was not cheap and now Samsung just throws there hands in the air and nothing happens further. I need answers now, as i will never purchase a Samsung again, if this is there service.