Unbelievably bad service!!!

<p>I purchased a new TV from the Samsung store in Somerset Mall at the end of Feb 2017 after my previous, top of the range model (also Samsung) stopped working after only 3,5 years - I was told it would cost more to repair than to purchase a new one. </p> <p>3 months later, and after being abroad and therefore not using the TV at all for almost a month, my new unit is giving problems. I first called the store where I purchased from who told me to call Libtronics, their repair centre. Libtronics told me they couldn't help me as the TV was too new (!!!) and that I had to call the Samsung Call Centre. This was one of the most annoying, difficult calls I've ever made....consultant couldn't understand me, couldn't hear me, took about 10 attempts to get my TV's serial number down correctly etc etc. Eventually a technician came to assess the TV two days later and recommended that it be replaced.</p> <p>This man was extremely helpful and I thought problem was solved....no, no, no! A week later nothing had happened and I had to call the call centre again only to find out that they were waiting for documentation which the technician then sent through immediately.</p> <p>Another week passes....no word. I call again and am told that the replacement has been approved but I need to call a different number to speak to tbe "Replacement Team"!!!!! So I call.....and guess what....they need a copy of my POP. But I can't send it to them, it has to come from the technician!!!!! WHY????????!!!!!!!!!</p> <p>So....I get in my car and drive to the store where I bought from hoping that perhaps a face-to-face encounter will achieve better results. The charming store manager hears my whole saga, calls the "Replacement Team" and we agree that he (store manager) will give me the last available unit (their showroom/display unit as there is no other stock available) BUT first we have to wait for Samsung SA to send him a credit note....I show him my POP which he scans and sends to the relevant person and we are assured the he will have the credit note within a day or so.</p> <p>Today....3 days later and no further communication from Samsung SA nor the store. I call and leave a message just after 9am. Nobody calls me back. I call again around 3:30pm and the manager answers....I am told that he is still waiting for the credit note and that it can take between 5 and 7 working days!!!!!!! To issue a credit note for a replacement that was already approved 10 days ago!!!!! </p> <p>This is the most ridiculous, frustrating, crazy, annoying experience I have ever had in retail!!!!</p> <p>I don't want another Samsung product ever again and will not recommend or spec it for any clients or future projects.</p> <p>I hope that this review gets seen and read by someone who can arrange a full refund. Enough is enough - Samsung SA do jot deserve the business.</p> <p> </p>