Unbelievably bad Customer Service from Liptronics

Unbelievable bad Support and Customer Service. A technician was going to come to my house on Tuesday, 3 March to fix my washing machine. This after an already bad experience where Liptronics (Samsung agent in Cape Town) collected my washing machine for the first time before 9 January and it was collected and delivered TWICE already after that and was leaking water badly after I operated it both times after they bought it back - and it was not even the initial fault it was picked up for) I phoned Liptronics on Monday, 2 March to confirm they are still coming out on Tuesday, as I had to take off work accommodate them, and I asked what time the technician will be there. We arranged that he will come in the afternoon at 14:00. I phoned Liptronics Tuesday morning to confirm again that they are still coming as I am a contractor and only get paid for the time I work. I said I will be at home at 13:00 in case the technician wants to come earlier. It was confirmed that he is still coming. At 14:30 I phone again as nobody as arrived yet. The lady I spoke to checked with the technician and then he said he has to postpone he will come on Wednesday. I said I cannot do that because I cannot take off work again as I get pad by the hour. So she phoned the technician again that said he will be there later in the afternoon.

In the meantime Samsung in Jhb - Complaints Dept. with whom I also logged a complaint phoned a while back already phoned me to check if they arrived and said she will call back later. He never arrived and until now I have not heard anything again from Liptronics or Samsung in Johannesburg. This whole experience since January is just unbelievable beyond comprehension.