DK
Derick K
1 reviews | Active since Apr 2009
09 Aug 2021, 09:40
Unavailability of products
For the past 2 months Samsung advertise their products with specials but when enquiring about the products no stores has stock. I was a loyal Samsung costumer for many years but I believe it's time to give a new brand a change.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
10 Aug 2021, 11:19Good morning Derick,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP
Samsung South Africa's reply10 Aug 2021, 11:19
Official
Good morning Derick,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP
DK
Derick K's updateReviewer Update
11 Aug 2021, 08:48I was contacted by Samsung and attention was given to my complaint. It was also confirmed if a distributer place an order now it will be availibl in 2-3 weeks time. So it was confirmed that the product is not available at distributio channels and will only be availible at the end of August 2021.
DK
Derick K's update11 Aug 2021, 08:48
Reviewer Update
I was contacted by Samsung and attention was given to my complaint. It was also confirmed if a distributer place an order now it will be availibl in 2-3 weeks time. So it was confirmed that the product is not available at distributio channels and will only be availible at the end of August 2021.