AM
Abu-Bakr Moerat
1 reviews | Active since Feb 2014
24 Nov 2024, 20:19
Unavailability of parts for Samsung fridge
Good day
I would like indicate my dissatisfaction, by not being able to source from Samsung South Africa or any of their authorised parts resellers, the main PC board for a Samsung Fridge (model number RB29FWRNDSA)
I have tried everywhere and I feel extremely helpless at this point by not being able to source a PC board for my broken fridge.
I urgently need to have this fridge repaired as I am reliant on it. Samsung is a reliable brand and the parts of their fridges should be readily available, in the event where a repair is required.
It would be appreciated if Samsung South Africa can please source this part for me (from wherever it may be) and revert back with the costs involved for the part
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Samsung South Africa's replyOfficial
25 Nov 2024, 07:47Good day Abu-Bakr ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply25 Nov 2024, 07:47
Official
Good day Abu-Bakr ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM