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altaaf D
1 reviews | Active since Mar 2014
02 Aug 2019, 20:45
Unauthorized debit
So samsung mobile care decided to debit my account for the amount of R69 for no reason today.. I contacted the call centre and nobody could give me an answer as to why this happened which leaves me with the impression samsung is trying to ***** my money..I contacted the call centre at 8am and was told I will be called back with feedback but nobody called..
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
02 Aug 2019, 20:56Good day Altaaf
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^TL
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^TL
Samsung South Africa's reply02 Aug 2019, 20:56
Official
Good day Altaaf
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^TL
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^TL
Samsung South Africa's replyOfficial
05 Aug 2019, 11:33Good day Altaaf
Herewith your reference number:
***
SamsungSA:^LZ
Herewith your reference number:
***
SamsungSA:^LZ
Samsung South Africa's reply05 Aug 2019, 11:33
Official
Good day Altaaf
Herewith your reference number:
***
SamsungSA:^LZ
Herewith your reference number:
***
SamsungSA:^LZ
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altaaf D's updateReviewer Update
06 Aug 2019, 19:00Are you guys going to sort this query out or get 5 different people to call me listen to the story put me through to another department and get told we will get back to you..
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altaaf D's update06 Aug 2019, 19:00
Reviewer Update
Are you guys going to sort this query out or get 5 different people to call me listen to the story put me through to another department and get told we will get back to you..
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altaaf D's updateReviewer Update
08 Aug 2019, 09:39I am still waiting for feedback Samsung
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altaaf D's update08 Aug 2019, 09:39
Reviewer Update
I am still waiting for feedback Samsung