1 reviews | Active since Jun 2017
Unacceptable Trade in service
The trade in partner received my device on the 13 March 2024 already. I then received confirmation of payment to be received 18 April 2024, to now receive the below? This is not acceptable. I already complained that this drawn out process should be communicated upfront. I expect my payment to be released as communicated on the 18 April. My device has been with your trade in partner for over 6 weeks already:
49021: Delay in Payment Inbox
Trade-In 9:01 AM (46 minutes ago) to ***
Dear Andrea Lucchetta,
Our sincere apologies. We are unable to process your payment on the previously communicated date of April 18th 2024
We are reliant on Samsung remitting your payment to us in order for us to process your payment.
Please see a note from Samsung South Africa below
“Dear Customer,
Samsung South Africa apologises for the delay in your payment. The campaign has been such a success that we have run into a bit of backlog in processing payment to Regener8
Please bear with us. Your payment should be remitted within the next 7 to 10 business days.
Thank you for your patience
Samsung South Africa”
Samsung release batches of payments to us weekly, and only then are we able to load your individual payment. If we are able to process your payment sooner than the 10 day period, we will do so.
Once again apologies for the delay, but it it out of our hands.
Thank you, The Regener8 Team
*** *** www.regener8group.com
For Trade-in / Campaign Terms and Conditions, please visit: https://www.samsung.com/za/trade-in/#terms
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM