1 reviews | Active since Apr 2012
Unacceptable Service_Samsung Promotions_Samsung Note 20 Ultra Free Smart TV Promotion
Re: Samsung Note 20 Ultra - Free Samsung Smart TV Promotion.
I am having the same problem that I had with the Samsung S20 Ultra Free Buds Promotion.
I upgraded to the New Samsung Note 20 Ultra. With this upgrade / purchase Samsung have a promotion. Upgrade or buy the new Samsung Note 20 from a participating outlet and receive a free Samsung 32" Smart TV.
I qualify for this promotion but claiming the promotion is turning out to be a nightmare again.
The Samsung members app is not updated with the "Buy a Note " Tab and this means you cannot follow the claim instructions as per the Samsung website promotions instructions.
I have mailed *** 5 times and I have not received any feedback or response from them. I am not even sure if *** is even monitored or not?
Long story short. It took Samsung 5 months to adventurely delivery my Samsung Buds and I really don't hope this is going to be the same case this time around.
Samsung please sort out your customer services, your Members App Administration and please if you can discipline the head of the *** department. Hopefully that will make a difference cause the current head of the department is taking your money and doing nothing.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM