Unacceptable service from Samsung mart Centre Century City

<p> </p> <p>My Samsung A3 suddenly went blank and would not switch on. I took it to the Samsung Smart Care Centre at Century City Cape Town on 18/12/2016. Mandy Hen****s at reception took the phone. I was given a quote of R1300 for the repair work. Payment needed to be made up front. I paid Ariel Pluke the R1300.00. I have been following since and to date I am still without my phone. The contact numbers, no one answers the phone, numerous emails has been sent no one replies. I went to the offices and was told they needed to give me a new quote??? I asked hows that possible when they already quoted and I made payment. No one could answer me. Instead they said, they would contact me. What kind of a business is this, how can you quote. The customer pays, and then you want to quote again. Please can the manager get back me on ********** 612 to explain where my phone is, why no one answers the telephone and why my emails are not being rep**** to. This is ridiculous and very poor customer service and nowhere close to what your name represents. Should I not hear from you by close of business today, I will be forced to escalate the matter. </p> <p> </p>