Unacceptable Service from Samsung

<p>I took my Samsung Galaxy Note 5 device in for a screen replacement on Monday 27 March 2017, where I was told that it normally takes 2 – 4 working days to get parts and fix the device, however on Wednesday 29 March 2017 I got a text message to state that parts have not yet received and I will be updated shortly. I then contacted the Samsung Smart Care branch in Constantia Kloof in order to follow up on the progress on Friday 31 March 2017, however I was told parts are only delivered on Wednesday’s and Thursday’s and they cannot update me. So after 5 working days I had no resolution and no proper feedback.</p> <p>I contacted the branch on Monday 03 April 2017 to follow up where a gentleman informed me that it shouldn’t take much longer and he will ensure that I receive my device by the end of this week. I was grateful for this gentleman’s efforts. </p> <p>Today 05 April 2017, I followed up and a lady told me that she can’t guarantee me anything, because the parts have not been received and that other Customer Service Representatives should not have made promises to me.</p> <p>After many phone calls and a demand to have a refund and my device back as I sourced parts to get my device fixed elsewhere I was told to go voice my complaint at the branch itself, after getting to the branch in Constantia Kloof, I was told that my phone is in fact ready, but I need to wait 30 minutes before they can give it to me which turned out to be an hour if not more. </p> <p>Regardless of the fact that I got my device back after one heck of a battle and talking to several different Customer Service Representatives, which all have a different story to tell me, I am very dissatisfied with the service.</p> <p>I have always been a loyal Samsung supporter, I had great faith in the brand, however I am not at all happy with the service and feedback that I have received thus far. I paid a big sum of money upfront to have my device repaired yet the feedback and service did not meet expectations AT ALL.</p> <p>No one is going to refund me my time driving up and down and several phone calls later.</p> <p> </p>