Unacceptable Service

<p>I have logged a query on their system on 1 April 2017 already for my STOVE that just stopped working and TO DATE I have not received a call or further email except that they have received the email and provided me with a reference number ********** 143 for my enquiry. The following was a response from them:</p> <p>We can book a service call for an in-home assessment with a call out fee of +/-R450. Once a technician has completed the assessment will then be able to advise on further costs involved alternatively you may be required to contact MM ALL to assist with the assessment on the unit. <br />The service centre will advise on costs involved</p> <p> </p> <p> </p> <p>NO DETAILS WERE PROVIDED TO ME IN CASE I NEED TO CONTACT MM ALL MYSELF!!!!!!!!!</p> <p>Then they expect a rating the same time of the reply, which I rated as NOT SATTISFIED and STILL NO RESPONSE!!!</p> <p>The previous time during October 2016 I had a similar issue and with in 2 days, they referred the query and I was contacted for somebidy to assist me.</p> <p>The actual stove was manufactured February 2013 and within 4 years of bening maunfactured it is of NO USE to me.</p> <p>The service is totally and utterly UNACCEPTABLE!</p>