Unacceptable service!!!

To the service centre at the wedge in Rivonia-why even bother!! All I can say is that their perception of customer care and service is: DO NOT answer the phone lines and dare reply to emails!! My poor J7 must be so depressed as it's been lying in their back office for over a month now and still not even one call or email or NOTHING from them confirming progress... time to open a case of theft???? Do NOT BUY A SAMSUNG! Customer care is beyond pathetic and all full of lies.......even the so called manager: Empty promises and no idea whatsoever of communication s****s.....

I'm not even exaggerating: its been ONE month since I've handed the phone in and absolutely no communication from this store.... whatsoever!!!!!!!,

How?? Is?? This??? Possible???

#Samsungmustfall!!!