unacceptable service

Beware the store manager Mr. Damian Becker put the phone down during a conversation whereby I followed up on why they missed the deadline of max 3 weeks to reinstall software on my Samsung phone. I received no feedback from them other than confirming they received the phone for repairs during the past 3 weeks. The SMS was send to my phone that went in for repairs even though I provided an alternative number, hallo!