UNACCEPTABLE SERVICE

I took my phone in to SSS Cellular after recurring problems explained to them after the phone was taken in for repairs twice before. I requested a replacement phone as after the second time the phone just started to get progressively worse and Ebrahim at SSS Celluar said everything possible has been replaced already so we have to write a motivation to get a replacement phone. <br> <br> We did that as my husband uses the phone for business and has lost some business due to a faulty phone!<br> <br> He asked us toprovide proof of purchase and it would take 1-4 weeks with Samsung. After 4 weeks we heard nothing from Samsung or SSS. I emailed Ebrahim and was told that the contract proof that we provided states the contract expired in September 2015 therefor no further repairs could be done and the phone has to be in 3 times for the same fault before an exchange could be considered.<br> Firstly they read the contract wrong as the date the contract was signed 14/2/2014 so it only expires feb 2016! Secondly we received no feedback to this effect and a phone going in 3 times before exchange is ridiculous! <br> I also called Samsung 15/2 and was promised someone would call me back - I am still waiting