NM
Naazia M
1 reviews | Active since Jan 2015
17 Nov 2015, 14:59
Unacceptable service
I wrote a report about 2 weeks ago regarding my pathetic service from Samsung. Soon after the complaint I received a call from tyrique the \manager"who assured me they put a new LCD (which they had initially broken). I collected my phone and took it to be repaired by an independent cellphone technician to repair the water damage. They fixed the problem at hand but notified me that the LCD was broken. I called Samsung upto almost 15 times but to no avail. If I have to take it back to be replaced"
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Samsung South Africa's replyOfficial
17 Nov 2015, 15:06Hello Naazia262,
This is to acknowledge receipt of your complaint.
Your query is currently in escalation with our Voice of customer team under reference number: ***.
You will be contacted with further advise on the matter.
Regards
Samsung team
This is to acknowledge receipt of your complaint.
Your query is currently in escalation with our Voice of customer team under reference number: ***.
You will be contacted with further advise on the matter.
Regards
Samsung team
Samsung South Africa's reply17 Nov 2015, 15:06
Official
Hello Naazia262,
This is to acknowledge receipt of your complaint.
Your query is currently in escalation with our Voice of customer team under reference number: ***.
You will be contacted with further advise on the matter.
Regards
Samsung team
This is to acknowledge receipt of your complaint.
Your query is currently in escalation with our Voice of customer team under reference number: ***.
You will be contacted with further advise on the matter.
Regards
Samsung team