Unacceptable response time

My Handset was booked in on the morning of the 30th January, to this day i have not heard anything from Samsung. When walking into the repair centre in Century City to ask for feedback, i get told it will take another 2 weeks. No loan handset or anything. The service is pathetic. I will never recommend anyone use this centre. I asked what the issue was with getting parts and i just get a blank stare from the consultant. I will do everything to make this issue known. Sure this time frame is not within SLA.