Unacceptable experience

- Unacceptable Experience with I'm extremely disappointed with the service I've received from Samsung . In November 2024, I purchased a TV that never worked from the start. The store's response to this issue has been appalling.

After waiting two weeks for a technician to arrive, I was shocked to be told that the TV was second-hand. It's now 2025and I'm still waiting for a replacement TV. The manager at the store has been unresponsive and unhelpful, despite numerous attempts to contact them.

The lack of accountability, transparency, and customer care from Samsung is staggering. I would advise others to think carefully before making a purchase from this store.

# Unresolved Issues: - Second-hand TV sold as new - Poor communication from the store - Unresponsive manager - No replacement TV provided despite numerous requests

I hope this review serves as a warning to others.