1 reviews | Active since Nov 2024
Unacceptable bill for screen repair
To my utmost disappointment I am leaving a bad review on Samsung. I sent in my S7 Edge for a screen repair as it still falls in my warranty and free screen repair year. I could still use it, only the screen was cracked. Now 3 weeks later they are coming back with a R3000 bill. The best is that I did not even authorise it to being repaired for the R3000. They usually give a quote before fixing if there is a cost involved. The way I feel now is they can shove the phone up their behind and I will go to iPhone as I will receive much better service from them.
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
