JH
Jackie H

1 reviews | Active since Nov 2024

11 Sept 2017, 12:18

Unacceptable bill for screen repair

To my utmost disappointment I am leaving a bad review on Samsung. I sent in my S7 Edge for a screen repair as it still falls in my warranty and free screen repair year. I could still use it, only the screen was cracked. Now 3 weeks later they are coming back with a R3000 bill. The best is that I did not even authorise it to being repaired for the R3000. They usually give a quote before fixing if there is a cost involved. The way I feel now is they can shove the phone up their behind and I will go to iPhone as I will receive much better service from them.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply11 Sept 2017, 15:19
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA