1 reviews | Active since Jun 2016
unable to redeem gear vr on samsung rewards- False advertising
<p>I purchased a Samsung galaxy s7 on 25 November 2016. There is a promotion running until 31 December for a free gear vr when you purchase a Samsung galaxy s7 or s7 edge. This has to be redeemed on the Samsung rewards app. Every time I log on that option isn't even on the app. I see I am not the first person to experience this. SO WHY ADVERTISE THIS? Is this how Samsung trys to get customers and then unable to deliver????? How can I redeem my gear vr???? I hope this doesn't drag on to 31 December and then told that the promotion is over!!!! </p>
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
Samsung SA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
Samsung SA
