Unable to provide quote and fault report

Why is the lead time on repair of Samsung devices taking 3 to 4 weeks. Thia is the second time that I had to use the service of the Samsung Smart Care Centres service.

This time around I booked the device at Samsung Somerset Mall. I'm so disappointed with service in terms if follow-up.

After numerous calls to the Samsung store, leaving my details 3 times requesting the consultant to return my call, wishful thinking.

With my forth call I managed to reach the in-store technician who indicated that he will get back to me in 10 minutes. I am still waiting. I'm in possession of a pre-registratiin from with reference number SW1062 dated ********** 7.

This is really poor in terms of customer service. I have both android and IOS devices, I'm clearly not going to buy another android device again.

Will appreciate a response from Samsung Smart Care, considering my effort to visit their store and making numerous calls to establish no outcome.

All I need is a fault report and quote.