MC
Michiel C
1 reviews | Active since Dec 2015
15 Mar 2016, 12:39
Unable to get through to operator
We received our promotional code and I tried to phone the call centre four times in the last 2 days. Each time I was on hold more than 10 minutes. The last time I was at position one and samsung cut the line. It is incredibly frustrating and I am wasting my money with no results. Unfortunate that in this modern era we are left with phoning an operator
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Replies (1)
Samsung South Africa's replyOfficial
15 Mar 2016, 13:52Hello Mic89,
Good day Michiel
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Herewith your reference number: ***
Kind Regards
Samsung SA
Good day Michiel
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Herewith your reference number: ***
Kind Regards
Samsung SA
Samsung South Africa's reply15 Mar 2016, 13:52
Official
Hello Mic89,
Good day Michiel
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Herewith your reference number: ***
Kind Regards
Samsung SA
Good day Michiel
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Herewith your reference number: ***
Kind Regards
Samsung SA