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Leandra K

1 reviews | Active since Oct 2012

11 Sept 2020, 12:19

Unable to get Samsung Voucher

Hi

I have been trying for 3 weeks now to get Samsung to honour their promotion when you upgrade via Vodacom to a Samsung Note20 Ultra. I have called their call center as well as sent numerous emails to *** and I get no response.

I please need the voucher codes/vouchers for 2 upgrades that qualified for the R4000 voucher. The upgrade was done on the 23rd August 2020.

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply11 Sept 2020, 12:27
Official
Good day Stacey,

Thank you for bringing this to our attention.

Please note that your redemption has been rejected, kindly be advised that the device was purchased out of the promotional date.

LP
LK
Leandra K's update11 Sept 2020, 14:12
Reviewer Update
Hi LP

The device was upgraded on the 23 August which was the last day of the promotion. I have sent Samsung the documentation of the upgrades with the date on them.
The initial documents I sent Samsung were incorrect.

Regards
Leandra
LK
Leandra K's update15 Sept 2020, 15:23
Reviewer Update
Hi Samsung

I have emailed *** NUMEROUS times and called the call center NUMEROUS times to sort out this voucher issue. I have supp**** the documentation with the correct date of upgrade for the 2 phones.

Yesterday my husband received an sms with a voucher code which comes back as invalid and I have not received a voucher code at all.

I would appreciate someone at least acknowledging my emails and responding to me.
I am shocked at the lack of service I have received.

Regards
Leandra