Unable to download applications on samsung rewards

<p>My wife has a samsung j7 prime and when she tries to download any software for points to earn she cant as the screen is replicated you cant see the download button. I have ********** numerous times. they say the technicians are busy with or the orther excuse is that is a connection problem. My wife uses wif at home and I also use the same wifi I can download but my wife cant. In the emails I have sent I added the pictures of what is happening.</p> <p> </p> <p>I have not heard from the rewards team since around the 15 of March.</p> <p> </p> <p>My wife is very dissapointed</p>