VR
Varsha R
1 reviews | Active since Jan 2011
21 Jun 2022, 14:28
Unable to claim cashback
Hi
Was unable to obtain the get my R4000 cashback, sent several emails but no one responds on ***.
Terrible service!
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
21 Jun 2022, 14:31Good day Varsha,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply21 Jun 2022, 14:31
Official
Good day Varsha,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
VR
Varsha R's updateReviewer Update
22 Jun 2022, 21:02We were contacted by Samsung and advised that we will not get the cashback as the offer expired, however no one bothered to respond to our emails during the period that it was valid. Follow ups were done but no response was received, so why should we bear the brunt of this?
VR
Varsha R's update22 Jun 2022, 21:02
Reviewer Update
We were contacted by Samsung and advised that we will not get the cashback as the offer expired, however no one bothered to respond to our emails during the period that it was valid. Follow ups were done but no response was received, so why should we bear the brunt of this?